See What Others Are
Saying About Us

By Charrisse Thomas on Aug 12, 2018

I felt really welcomed when I first walked in the door. Staff was very attentive (Sam). Not understanding all the stereos they were able to give me exactly what I wanted. Drove 45 minutes just because I appreciated the friendliness. Steve was awesome as a manager as well. Thank you guys, now i can enjoy my hour commute to and from work everyday...

By Diana Castillo on Aug 04, 2018

Amazing service! I personally don't know too much about cars, and when I went in looking for a new radio they were more than happy to explain what I didn't understand. Each of the workers I spoke with were friendly and knowledgeable, and my car was done before the estimated time. Will definitely recommend and keep them in mind!

By Jared Z on Aug 03, 2018

Great service

By Iya H on Aug 03, 2018

This is Sheila. Great service and excellent customer service. I decided to give myself a new audio system for my birthday, so I went to this location and they were very helpful and the young lady that helped me (I cannot remember her name but I remember telling her that the spelling of her name was really pretty) was great, I was her very first customer that she helped from beginning to end and she did great and the rest of the staff answered all of my questions and explained everything to me and showed me exactly what I needed and why. I highly recommend them.

By Robert Caraway on Aug 01, 2018

Mr. Cody was very helpful and solved my problem fast and friendly. He jumped right in my issue and solved it. I would recommend this Audio Express to all my friends and family.

By Tones on Jul 29, 2018

Great service and excellent staff. I've been dealing with multiple problems with my car audio for the past year, the last problem being one of my subwoofers catching fire while I was driving. Steven helped me out a TON, explained how it could be fixed and why the fire happened. Ended up switching out my overpowered amp for a lower wattage amp and replaced my subwoofers, and the system has never sounded better. I'm very happy with the results and I couldn't thank Steven enough!

By Lucas K. on Jul 29, 2018

Brought in my Nissan Xterra, only wanted to upgrade the door speakers. Steve N. the sales manager was super knowledgable and worked up the quote. Because he willing to make a deal I had them install a new Kenwood head unit, additional speaker amp, backup camera, and hush mat material around the speaker surroundings. The system was worth the money, came out better than I anticipated. Very clean install to be quite honest. I have used Audio Express on several of my cars, usually name brand companies like this aren't always the best; but this PV location has always been good to work with and I have never had an issue. If this review brings you in, talk to Steve N. he was patient with me and re-wrote the job bid a number of times until we both had a solid deal.

By Bruce Twersky on Jul 29, 2018

The entire staff of Audio Express is amazing, I’ve been coming here for years. Recently I needed a remote start put in and we had to take old my old one and they did it seamlessly, right on time and professional. I wouldn’t take my car anywhere else !

By Gabe Durrant on Jul 28, 2018

These guys are amazing at what they do. I took them a extremely difficult challenge and they where able to complete it extremely professionally and quick. They ran 0 gauge wire through the cab of my Audi S4, no one else would even touch it. Great experience at this location.

By Andrew Laursen on Jul 24, 2018

Came in with my Chrysler 200, had a couple issues but Sam and the guys were awesome! I recommend Audio Express over any other sound system place!!

By Lisa Giles on Jul 19, 2018

I worked with Steve on replacing an old radio with a new radio with GPS and a front panel and remote start. Steve was amazing. He helped me find the best price, the best product that would fit my needs, and it was an overall five star experience!!

By thisisv167 on Jul 14, 2018

This Audio Express does an excellent job at providing an expert level of customer service. I am the needy customer that needs it to be perfect everytime but has no idea what I want. Andrew was clear and concise. He helped me maneuver through the high and low end products to get a good sound where it counted. 10 of 10 would recommend.

By thisisv167 on Jul 14, 2018

This Audio Express does an excellent job at providing an expert level of customer service. I am the needy customer that needs it to be perfect everytime but has no idea what I want. Andrew was clear and concise. He helped me maneuver through the high and low end products to get a good sound where it counted. 10 of 10 would reccomend.

By Zach B. on Jun 30, 2018

The night before taking off for a road trip our radio went out. We were leaving in the morning so i called in to see about how long it would be to check out my radio and Steve said he could sneak us in if we stopped by before to check it out. Steve was super friendly and helpful right from the start and said he would only charge me if they were able to fix it and it required a lot of work. They went and did trouble shooting for free and were able to figure it out in just a couple minutes. For being a large company, Steve does an awesome job of making it feel like your local spot. Many thanks for making our road trip much more enjoyable!!

By Brian Crum on Jun 28, 2018

The customer service was much more than expected. The manager was very friendly and knowledgeable and helped me navigate through my challenges.

By Kerry Hutchings on Jun 28, 2018

I have been an extremely satisfied customer of Audio Express for a couple of years now. My passion is storm chasing, and when I started to live-stream I ran into power issues. Words cannot express my appreciation to Andrew and his team (Angel) for working with me to make it all come together.

By Adam Hoster on Jun 27, 2018

Very nice and helpful

By Saul Velazquez on Jun 27, 2018

Great service. They took a little longer than expected but I’d rather they do it right than just quickly putting it together. My car had a huge violation sticker and they removed it out of their good service. Card did actually come back cleaner than when I left it.

By Toby T. on Jun 25, 2018

I purchased a radio from the cactus audio express and had them install it. When I arrived to pick up my car I was not given any information on any issues they may have come across. But when I got into my car the first thing I noticed is that my air conditioning display no longer worked. The A/C was blowing but I had no way to know what mode it was on (defrost, dash vents, or floor) and I had no way to know what the blower setting was on. They didn't find it necessary to tell me that this was no longer working as if I would be okay with that. So then they tell me that those controls don't work without the factory radio installed in the car. Which obviously is not true and I was not okay with that. Call me weird but I need my car to function properly. So with some additional research we found that there is an extra harness that you can purchase that will allow the A/C controls to work with an after market stereo. So I agree to pay them more money to fix and they ordered the part. I leave the store and find that there are more issues. The stereo I purchased had a face that flips down to allow you to insert a CD or DVD but the face would not flip down. So I was not able to remove the face (for security) or put any dvd's or cd's in. Next thing I noticed is that as soon as I turn the radio on there is a loud humming sound coming from my sub woofer all the time. Very annoying! So when the part comes in I make an appointment to get my car back up there, and when the day arrives I drop the car off and tell them the other issues I was having, they say they will take care of those issues and call me when its ready to pick up. In a couple of hours they call but instead of telling me the car is ready they tell me that it still will not work unless I buy an additional harness which would be another $70. At this point I have spent over $1000 for a stereo that was $699. I was not happy about the new charge but I need everything to work so I told them to go ahead and fix it. Less than an hour later they call back again, this time they tell me that the steering wheel controls are not working that the I will need a different steering wheel control module. The module they originally installed was working just fine, but now all of a sudden its not working any more. So for this they want another $80! How could I possibly not be pissed off by this point and I told them I don't want to pay any more money and that I just want a refund for the stereo. They tell me that they do not do refunds and that there was nothing I could do but pay them the money. I will never ever do business with this audio express again!!!

By Toby Taylor on Jun 25, 2018

I purchased a radio from the cactus audio express and had them install it. When I arrived to pick up my car I was not given any information on any issues they may have come across. But when I got into my car the first thing I noticed is that my air conditioning display no longer worked. The A/C was blowing but I had no way to know what mode it was on (defrost, dash vents, or floor) and I had no way to know what the blower setting was on. They didn't find it necessary to tell me that this was no longer working as if I would be okay with that. So then they tell me that those controls don't work without the factory radio installed in the car. Which obviously is not true and I was not okay with that. Call me weird but I need my car to function properly. So with some additional research we found that there is an extra harness that you can purchase that will allow the A/C controls to work with an after market stereo. So I agree to pay them more money to fix and they ordered the part. I leave the store and find that there are more issues. The stereo I purchased had a face that flips down to allow you to insert a CD or DVD but the face would not flip down. So I was not able to remove the face (for security) or put any dvd's or cd's in. Next thing I noticed is that as soon as I turn the radio on there is a loud humming sound coming from my sub woofer all the time. Very annoying! So when the part comes in I make an appointment to get my car back up there, and when the day arrives I drop the car off and tell them the other issues I was having, they say they will take care of those issues and call me when its ready to pick up. In a couple of hours they call but instead of telling me the car is ready they tell me that it still will not work unless I buy an additional harness which would be another $70. At this point I have spent over $1000 for a stereo that was $699. I was not happy about the new charge but I need everything to work so I told them to go ahead and fix it. Less than an hour later they call back again, this time they tell me that the steering wheel controls are not working that the I will need a different steering wheel control module. The module they originally installed was working just fine, but now all of a sudden its not working any more. So for this they want another $80! How could I possibly not be pissed off by this point and I told them I don't want to pay any more money and that I just want a refund for the stereo. They tell me that they do not do refunds and that there was nothing I could do but pay them the money. So again I turned around and took it in the a$$. After getting the car back this last time, my dash it all scratched and beat up, the faceplate looks all bent and messed up. I get multiple messages on the stereo screen saying the parking brake is wired incorrectly and another message about the speed sensor not wired correctly. I will never ever do business with this audio express again!!!

Audio Express
4509 E. Cactus Rd..
Phoenix, Arizona 85032
p:602-996-8383